If you think you can email the original owner of your iPhone or
iPad to help you activate it, we may be able to help.
You probably bought a used iPhone or iPad but found out it has iOS 7
iCloud activation lock enabled after doing a full restore. While
there is a possible solution using the Doulci method, it may not work
for everyone. You’ve probably thought of emailing the original owner
but the full email address is not shown (see above) so you’re pretty
much running out of options.
Do you have an iPhone or iPad that requires iCloud email to be
Using this service, we can provide you the full email address
displayed on the iPhone or iPad so that you can get in touch with the
original owner of the device, hoping that he or she would reply and
provide you the iCloud password or help you in any way so that you
can activate your iPhone or iPad. (Note: This service will not remove
activation lock/iCloud lock.)
What sort of information will we provide?
Please note this is not a hack. We only provide the full email
address and some other information related to your device. Sample is
as shown below:
We won’t be able to provide the password, or answers to the
What do we need from you?
We only need the IMEI of the device, nothing needs to be shipped and
is all done remotely. We will query Apple database to get the full
email address and related information as shown above. Please be sure
the device has an email address on the activation screen.
How long does it take?
It takes between 2 to 4 business days. If we can’t get the email
address we will refund in full.
To get UDID please use iTools application and see this video tutorial: